Shipping & Returns
Shipping Information
At CLOUD, we take pride in crafting each garment to order, ensuring the highest quality and attention to detail. Here's what you need to know about our shipping process:
Processing Time - Your garment is pattern-made, cut, and sewn in-house once your order is placed. This process takes between 1 to 3 weeks.
Shipping Methods - Once your garment is ready, we ship it using New Zealand Post. For orders within New Zealand, you can expect delivery within 1 to 2 days after dispatch. For Australian orders, delivery typically takes 5 to 10 business days.
Tracking Your Order - Once your order is on its way, we'll provide you with a tracking number so you can monitor its journey to your doorstep.
Refunds -
Please note that due to the handmade nature of our products, they may be subject to minor imperfections. As a result, we do not encourage exchanges or refunds for made-to-order items. However, if you encounter any issues with the craftsmanship of your Cloud order, please don't hesitate to contact us at contact@cloudthelabel.co.nz within 7 days of receiving your order so that we can address the problem.